Whether the subject is marketing, technology, people, money, or pretty much anything else, managing your business can be tricky. No more so than when it comes to protecting the value of your web site. We’ve mentioned several variations on this theme. A couple of...
Yesterday, Dell introduced a new service they’ve dubbed Dell Consumer Premium Support (or some similar arrangement of those words). If you visit Dell Premium Consumer Support—at least so far—you’ll see the very corporate-looking page above, which suggests...
It’s one of those idioms that, depending on where you use it, may not mean anything. “Having It Both Ways” is a simple idea, though; it means wanting all things. Taking a position but also wanting one that is at odds with it. In a world where you...
I’ve got something to say. Some of you will disagree with me vehemently; some, exactly the opposite. Almost no-one will be “on the fence”. The idea of “best practices” is a load of hooey. I’ve said similar things about other...
Every now and again I get to tell a great story about great customer service. And while it may seem that I get some kind of kicks from the many bad customer service stories I tell here—or our establishment of The Answer Guy’s Customer Service Wall of Shame to...
