In business, you need to always be looking for new ways to get your messages out. One of the ways we do that here is by re-posting old stories to our Facebook and Twitter feeds. The process is automated, random—and sometimes turns up old work that I’m not all...
There’s a right way and a wrong way to do pretty much everything. Or … there can be multiple right ways, but you need to identify one and use it. And stay away from the wrong way. I could stop there, but you know me better than that. In all seriousness,...
More every day, the most important process you can tweak in growing your business is honing your customer service. Not a little—a lot—with a laser focus on what’s working and what isn’t. Look at it every day. Improve it every day. And for Pete’s...
For years, I’ve said that we’re all selling, every minute of every day. Depending on how you feel about “selling”, maybe a better way to say that is that we’re all negotiating all the time. Either way, I know the idea will make a lot of...
As I’ve said here many times, perception is reality. So when a customer service representative justifies a problem you’re having by saying that something is “functioning as intended”, there’s a good chance there will be a disconnect...
