10 Steps to Saying No Graciously

And now, we present 10 Steps to saying no graciously! Except, of course, that there’s only one step. Before you say no, put yourself in your customer’s shoes. Simple, right? It’s easy to say something so obvious, but there’s a lot of room for...

In Search of the Expert Generalist

Elon Musk is one of the most successful men in the world. It’s amazing that one person can have as many top-flight successes as he does, and if you’re anything like me you’ve thought at least once about where Elon Musk’s almost magical...

Doing Better Than “Precision Guesswork”

You wouldn’t think that precision guesswork was something you wished to strive for or even get better at. Really, you probably wouldn’t think precision guesswork was even a thing. Precision and guesswork put together sound awfully oxymoronic. You’d...

The Paradox of the Youthful Thought Process

It’s good to be the king. And while we’d all like to be at the top of whatever pyramids are important to us, for young people there’s something special happening. Youthful Thought Process seems to be all about that. That’s not a bad thing. A...

What Happens When You Talk Too Much ?

If we met … if you knew me … there’s a distinct possibility that you’d think I talk too much. For me, it’s about transparency and honesty. That said, most people find it endearing for a little while, but sooner or later something...